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Maytag Neptune?

Mine locks up, tub and two circular white agitators freeze up. Timer does not change. Sears repair man opended up front panel and turned round black thing underneath, having to do with transmission, fixing washer for several days. I do not know how to remove front panal or I could fix again. Sometimes moving agitator my hand fixes it, other times it freezes up completely. Now its real frozen. How to get inside???
Lin Hamilton, June 2011
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