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how can I fix my Delta essential sewing machine?

Model MD11871
top sewing needle won't bring up thread from bobbin below. What am I doing wrong?
HAZEL LYNN, August 2011
my sewing machine keep s braking needles . i have used 12 needle s in a month. and it keep s jamming and the needle part will not move at all................... Thank You TINA .

Tina Ann Davison, May 2012
Make sure the needle is perfect first failing that you need to have the machine retimed

ken, August 2011