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i try to clear the cash register e350 can not reprogram?

clear register by turn off power supply turn key to program and hold clear button when put in power supply however cash register can not goto programing mode. i try to reprogram the tax rate, i keep getting error1 when putiing in number, how do i fix this
michelle, September 2011
Sorry, are you sure the model is E350? Which brand?

Registerman, September 2011