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My fridge door has dropped and won't close?

My Scandinova LFA374W fridge door has dropped and won't close. If I empty everything out of the door compartments and lift door, it will then close, but I can't keep doing this. There is a hinge at the top right hand side of the door, the door seems to have slipped down the hinge once open, but I can't see how you get to the hinge to tighten a screw to fix the problem. I've looked at spare part websites, but they don't seem to carry a hinge for this make of fridge. Any idea what I can do?
Sara L L, September 2011
Thanks for your answers, these were a great help! The weak plastic washer at the top of the door has been replaced with a metal washer and now the door works as good as new.

Sara L L, October 2011
We had the same problem, we solved it by putting a larger washer at the bottom, as ck mentioned.
another possibility is to hang the fridge door the other side (left>right or right>left)

Gemma, October 2011
usually its the door insert at the bottom that collapses and allows the door to drop.you either put a washer on the hinge to lift the door or you replace the whole door at great expense

ck, September 2011