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Bosch classixx condenser tumble dryer not drying?

There is no heat in the tumble dryer, I have cleaned filters, I have taken back panel off and pressed red switch, this didn't work. checked power to heater element - no power. After trying all this and testing machine the cycle starts and finishes. Any ideas??
Wendy, September 2011
link Click here to see other fixes for Bosch Classixx.