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fujitsu g-820 printing problem?

my cash register has stopped printing customer receipts, but still prints on the second till roll ok.
the rest of the till works fine. can you help please
Darren, September 2011
Did you make sure the receipt was set to 'on' mode? Is the paper roll installed correctly?
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If anyone needs more information, the Fujitsu G-820 programming manual is here:

http://the-checkout-tech.com/manuals/cashregisters/Fujitsu_G-820_dealer_manual.html

Registerman, September 2011
link Click here to see other fixes for Fujitsu.