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How do I lessen the tension on my sewing machine?

the needle-thread tension dial on my singer 814 puts too much tension on the thread and the thread breaks. I have dialed it all the way down, but it doesn't help. How do I fix this?
Karen, September 2011
Sounds like the thread is not between the discs properly or you have not threaded it right

ken, September 2011
link Click here to see other fixes for Singer.