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My Ryobi whipper snipper head is not turning?

I have a Ryobi 3043A wipper snipper. The motor starts all ok but the head where the cutting cord is does not turn. I have been told that it could be the drive that has broken, but it sounds like it is turning inside the outer tube. could it be a drive pin in the head that is broken and if so how do you replace the pin. Are there any speacial tools you need to carry out these repairs.
Thanks Roger
Roger, October 2011
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