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glowworm betacom 30?

Does anyone know how to fix the error 60 (bar with a downward arrow) on this boiler.

Have tried turning it off but nothing it still comes up when I turn it back on again.

I have no heating or hot water :(

ps Im a woman so please dont get too technical!!
Shu, October 2011
have tried all that, they're all clear and pressure is just above 2 still not working but thank you!

Shu, October 2011
check your condensate pipe outside ,frozen up/blocked,make sure you have one, to one and a half bar of pressure reading on dial,if its below one bar you will have to top up .also check flue outside for any blockages.

killerdanny, October 2011