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How can I fix my Lexmark Z640 printer?

How can I fix my Lexmark Z640 printer which has stopped working? Have had it for about 5 years and it's not had heavy use. It isn't a cartridge problem as I've had it briefly checked by a cartridge firm and they couldn't get it working. Will print colour but not black and white.
Jane, October 2011
time for a new one , sometimes the cartridges cost more than a new printer,

j, October 2011
link Click here to see other fixes for Lexmark Z640.