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how can I fix my Beko WMA 510w washing machine?

Have just bought a second hand Beko washing machine.Why wont it fill with water?I have checked the hose that connects to the tap but I cannot undo the the end that connects to the washing machine itself.The pipe fills with water but the machine wont take any in?
Fiona, October 2011
link Click here to see other fixes for Beko.