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how can I fix my Beko WMA 510w washing machine?

Have just bought a second hand Beko washing machine.Why wont it fill with water?I have checked the hose that connects to the tap but I cannot undo the the end that connects to the washing machine itself.The pipe fills with water but the machine wont take any in?
Fiona, October 2011
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how can I fix my Beko WMA 510w washing machine?