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resetting Melcom ST 6000?

After turning mains off then reconnecting, alarm system has frozen and not able to reset.Mains light on system is lit but all keys inoperative.
Des Murray, November 2011
One word answer, begins with B & ends with Y and has 7 letters.

Same answer as most questions here get.

Does no one ever use the SEARCH at the top?

acorn, November 2011