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Fellowes Vega 3 laminator?

I found the instructions very helpful to get the grey plastic back off BUT I can`t reach the rollers to release the remnants of pouch. I`ve tried unscrewing what I thought were the holding screws but nothing is loosening. Staples sold the product but aren`t interested when it comes to repairs. I can`t find a repair person in the Dundee area
Ally, November 2011
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