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How can I descale a murphy Richards and a ken wood iron?

Hi, i have got a morphy Richards 12978 and a kenwood g-1123st steam generator iron, both of them have completely stopped giving off any steam at all. I have tried to descale but as no steam is coming out at all, the descaled solution will not come through to the iron. Can anyone please help.
Thanks,
Kath, January 2012
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