accenta g4 panic attack button was activated by decorators & system has gone into lockout mode ,I have put the code in with engineers code ,which reset the key pad but the light on the outside box keeps flashing,I have reset the system to factory settings even this will not work....Any idea's please advise

John, January 2012

Acorn please remember something that you are forgetting, Despite that wealth of experience that we have between us, Mr and Mrs Joe Public must know a lot more than we do, because they never listen, I would love to have the time and list all the stupid questions im asked down the phone,
eg My mains is off and my battery isnt connected yet my sounder still operates, So it must be faulty.
Your a wise old Acorn mate, but you are never ever going to win on here, They know best,
Last week i had a call-LB was coming up on the display of a 9800, The Gent tried to tell me it was his Lower Basement detector, call yourself an engineer you havent got a clue he said. I just said eventually the penny will drop and you will have to change your battery, ha ha ha he said.
Acorn we know nothing, they know everything.
Regards
Nick a clue-less engineer with 27 years experience with Scantronic panels

Nick, January 2012

Where was the problem? - the Panic Button.

Where is the fault? - The Panic Button, if that had been operated by the builders, needs to be reset. OR, the cable to the Panic Button that was damaged by the builders will need to be repaired

Neither scenario warrants a factory reset.

Why oh why do people "I have reset the system to factory settings even this will not work", it's totally beyond me?

acorn, January 2012

reset the panic button

gts, January 2012