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freezer not freezing?

Hoover frost free fridge freezer. Compressor running non stop and freezer not freezing. Had to throw all food out. Fridge working ok. Any answers?
Chaz, January 2012
ok, too late tonight but will try in morning, thanks

Chaz, January 2012
Could be defrost heater in freezer stuck on, sensor fault board fault, difficult to say, If you can see how to get to Evaporator pipes in freezer, look for the heater and unplug it, if it then freezes, proves it.

SD, January 2012
link Click here to see other fixes for Hoover.