The dryer in my Miele Novotronic Washer Dryer WT 946 is not heating up but otherwise the dryer works as normal. I have cleaned the filter and drained the machine from below to ensure there is no water left in the system. Any help greatly appreciated please.

Paula, March 2012

There is a small, red, square reset switch on the dryer's heat-bank thermistor.

This is a small, (black) circular component with 2 electrical connections running to it, accessible only by unscrewing the top lid off the washer-dryer.

If it trips just the once, you'll likely be fine; if it goes again, the heat-bank assembly is probably stuffed full of a cardboard-like 'fluff' causing it to overheat. Like, me, it's difficult to 'fix' and may well need replacing (as with all-things-Miele, this is v. expensive).

Let me know if you need anything further.

SteveECrane at Yahoo dot co dot uk

Stephen E Crane, August 2012