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Laurastar, Premium S3?

my laurastar ironing system does not pump water form the water chamber to the boiler. Usually your would here the pump when it allows the water from the tank to drain into the boiler. The boiler gets hot also the iron but no water goes into the chamber nor does the iron release burst of stem when the button is pushed. I have a premium S3. I would appreciate any help
donna, March 2012