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How do I get to and open up the pump for my Hotpoint Wf860?

Washing machine cycle gets so far then makes a really load whirring noise and the water will not drain out. A few months ago when it was in warranty the same thing happened it came up with f0-5 and the engineer came out and removed half an underwire from the pump. It has subsequently happened again (probably the other half of the underwire). I can get to the pump if I open up the back but I can't seem to remove the rachet plastic clips and don't know how to get into the pump. It literally took the engineer 2 minutes to fix the last time but for the sake of over £80 just for him to do it again I would like to try it myself. I did remove the big plastic drainage bit where the plastic balls lies and found 50p which I removed but it didn't make any difference.

Can anybody help?
ttwopints, October 2006
hi remove the bottom front kick plate the drain is behind it

phil grimshaw, October 2006
link Click here to see other fixes for Hotpoint WF860.