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How can i fix my Citreon xsara 1.4i 2000 (w reg)?

I have got a citraon xsara forte! it has recently developed a problem with the heater/ventilation controls. It is stuck of full blast and won't turn down. all the other controls work so the heating works and changing where the air goes works but I cant turn it down.
Can anyone help me as to why it is has happened? and how I can fix it?
Kathryn, May 2012
sounds like the heater reostat is burn out its usually behind the glovebox on passenger side. on some its up the heater pipe when you clip the heater motor out

bob, May 2012