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immobliser wont deactivate?

hi we have a R reg Renault megane convertable, we have checked for white light in camera phone and there is one, however we cannot get the immobliser to deactivate or able to use central locking. the red light flashers on key but nothing happens. chassis number vf1eaofog18060550 thanks karen
karen rollison, May 2012
sorry sd not sure what u mean

karen, May 2012
And your starter for 10 points is ?

SD, May 2012
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