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head won't stay on?

when i start my weedeater ut20046 the string head and shaft flys off ???
mr fritz, June 2012
Have you screwed the spool retaining bolt on?

http://www.almmanufacturing.com/en/grasstrimmer/grass-trimmer-parts/weedeater/item/1150-alm-hl004-spool-retaining-bolt.html

Richard, June 2012