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optima xl keypad fault can i fix it ?

my mother in-law has a fault with her optima xl keypad , numbers do not respond when pressed is it possible to get a new keypad or is a new alarm the best way to go
alan jackman, June 2012
optima,latin for best result,thats a joke,bin it mate,buy a good panel

gts, June 2012
Are you saying none of the keypad no's/buttons respond?

If it's just your user code entry keys that are failing intermittently ,then you could change your user code to the keys that function.

e manno, June 2012
link Click here to see other fixes for Optima.