Truma's contact is here because Truma took over all Carver heaters both room and water heaters.
they may help.
Could be air in system or the gas valve isn't opening when you depress the knob to get flow to pilot light.
Don't forget when you press down and if pilot comes on to hold knob down for 10-15 secs then release if it goes out it could be thermo coupler. which heats and keeps pilot gas valve open and so when control is turned the main valve opens to whatever setting the knob is turned to.
Because this forum doesn't take normal email addresses I've put AT so don't forget to change it to the normal symbol.
Try contacting Truma who took over Carver
Contact Details:
Email technicalATtrumauk.com
salesATtrumauk.com
Website www.trumauk.com
Telephone 01283 586050
Fax 01283 586051
Address Truma UK Ltd
Park Lane
Dove Valley Park
South Derbyshire
DE65 5BG
ON EMAIL ADDRESSES CHANGE THE AT TO NORMAL EMAIL SYMBOL AS THIS FORUM DOES NOT ACCEPT EMAIL ADDRESS IN NORMAL FORM.
Be Lucky hope you solve/ed it.
Bob, June 2012