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how can I fix my washing machine?

I have a siemens washing machine model type simawat 5030 and I need to replace the shock absorbers. what is the procedure to replace these shock absorbers and do I need to replace them both if only one of them is faulty? . thank you in advance
noel muscat, September 2012
My Zanussi zwf1431s won't start up no water buzz noise then stopped

terry cobban, October 2012
just undo the retainer at the drum end and base end, replace the one thats worn that should do but check for water leaks as they are not prone to wear unless water makes its way onto shock

keymatic, September 2012
link Click here to see other fixes for Siemens.