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Clock doesn't work?

Hi, this clock was given too me. I put new batteries in all 3 parts. the clock doesn't keep time. The chime works when the button is pressed and batteries are put in the chime. And I have started the chimes. But it doesn't continue. I have tried several days to call your 1-800-375-6040 and the line is always busy. The only info on the back is that it was a WAL-MART clock and this is on the back M(Y)C(W)D(H). Can you please help me because this is my first Grandfather Clock.
Ethel H. Vance, November 2012
link Click here to see other fixes for M(Y)C(W)D(H).