Hi, I have a CITADEL XR2 alrm (Product Code: INT-XR2). We recently had a power cut and even though the lights on the remote keypads come on none of them now do anything. There are no 'green' or 'red' lights lit up at the bottom. If the fuse is removed the alarm sounds - but it does not sound if either of the covers are taken off. Is there a 'reset' button or something I have missed, please? If the power is turned off the alarm does sound - it seems that the keypads - although lit up - don't work any longer. Please help. Regards, Rich

Richard, November 2012

we dont use these low end panels,you could try resetting it back to factory conditions,and then reprog it,if u have the engineering manual

gts, November 2012

and may i say i liked the keyboard warriors bit ,very funny :-)

gts, November 2012

it sounds to me as if a fuse has gone mate

gts, November 2012

did youi test the fuses with a test meter??looking at em is no good

gts, November 2012

Thank you for the advice - and the unnecessary, unwanted sarcasm (keyboard warriors: safe behind their monitors!) I have changed the battery, which has stopped the alarm sounding when the power is turned off - thank you - but the keypad is still not functioning. The the numerical pads are lit up, but not the 'day' or 'power' ones at the bottom and pressing them does nothing or even sounds like before. When the front is off the main box the tamper alarm does not sound either. I have checked the fuses and all appear intact, is here anything more I can do or check myself myself, please? Thank you for any help, Rich

Rich, November 2012

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Wake me up when we have a real question nio covered by previous posts made before and in the search bar.

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Alarm, November 2012

Another one of many lol.

Classic fault mate listen to our wise nutty friend :)

e manno, November 2012

Another one!

Ever replaced the battery? No, of course not, it's a rechargeable one and lasts for ever - NOT.

acorn, November 2012