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how can i fix my 9800 key pad?

my key pad has frozen, can anybody help please ?
neil sansom, December 2012
What had it been doing prior to that?
Showing bf ?

Power it down, mains and battery (Warning mains is dangerous and should only be touched by a competent person). Power up with new battery then mains and close lid, enter code and see what happens.

Alarm, December 2012
link Click here to see other fixes for Honeywell 9800.