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how can i fix my 9800 key pad?

my key pad has frozen, can anybody help please ?
neil sansom, December 2012
What had it been doing prior to that?
Showing bf ?

Power it down, mains and battery (Warning mains is dangerous and should only be touched by a competent person). Power up with new battery then mains and close lid, enter code and see what happens.

Alarm, December 2012
link Click here to see other fixes for 9800.