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beko washing machine wmi71641?

my washing machine has frozen and wont drain or spin, i cant change the cycle or get my washing out?
nik, December 2012
thankyou, tried this and screen still frozen tho, can switch off and on but no other functions work?

nik, December 2012
remove the filter bottom right and check that the drain pump impeller rotates freely using a torch to see inside filter housing.press and hold the statt button for 5 secs to reset

CK, December 2012
link Click here to see other fixes for Beko.