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Binatone Vera 1700 Not Ringing?

I recently bought a Binatone Vera 1700 and incoming calls are not ringing. The calls are coming through but no sound is being made, i have gone through instructions and ring tone settings but cannot see where the issue is
Ciaran, January 2013
I got a binatone Vera 1700 and only recently i can't get a dialling tone it's on,but can't receive any calls or make them can anybody help.

Charlie, May 2013
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