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Is my timer broken?

I have a Hotpoint WT960 washing machine and the cycle times are taking longer than they should - approx 25 minutes. It counts down to approximately 43 mins from 60 and then jumps forward to 55 mins again. It does this a couple of times during the cycle - counting down correctly and then adding 10 mins back on. Could this be a timer problem or what else could it be? Thanks in advance.
Sasha, March 2013
Would this not cause an error message? By heater do you mean element? When I touch the door the it does heat up like usual.

Sasha, March 2013
Usually heater breaking down.

www.emwelec.co.uk, March 2013
link Click here to see other fixes for Hotpoint WT960.