we have had a new key for our vauxhall astra in november and on occation it won,t start the car , light flash on the dash but doesn,t start. had the car to a garage and they say nothing wrong with the car , Rang the key people and they say won,t be the key !!!! they will come out but will charge me £55 , any ideas before I pay !!

sandra Price, March 2013

Take your car to the people who supplied the new key. Tell them its been giving you trouble '0ff and on' ever since you had the new key.
Your new key must have come with some kind of warrantee and if you have the receipt or credit card statement you can invoke the arguement that the key is not fit for the purpose intended. i.e. to start the car every time as is reasonably expected.
The problem with this type of intermittent fault is they never replicate themselves on demand, but that is no excuse for the company to demand a payment up front without any recompense if they find that the sender unit in the key does have a fault.
It is encumbent upon them (within the warrantee period) to prove comprehensively there is no fault-then and only then are they entitled to seek payment for their labour.
Stand up for your rights- Ignition keys with coded chips are designed to work for 'life' -not a few months.
Have a read of this: www.moneysavingexpert.com/.../consumer-rights-refunds-exchange

GB in Wales, March 2013