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The hand control fails to work the chair its stuck in half raised position?

The chair is app. 7 years old and is used by my mum who is severley disabled. Is this problem likely to be an electrical failyre and is there a qualified sevice engineer/electrician in East Sussex who could fix it. A they prone to electrical failure after a certain age and usage and can they be economically fixed at least rtd to the original seating position without renewing major parts ?
Sincerely

John Baker
John Baker, April 2013