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Back Cold Water in let not sealing when fitting replacement thermo?

Had Existing Aquarian Thermo. Just started leaking water from on off switch. Advised that I needed replacement cartridge. Plumber has been today to do just that, At 12 needed to obtain replacement as back cold water inlet not sealing properly. Now totally vexed as replacement will not seal either. Has anyone any ideas what is amiss.
Helen, April 2013