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no h/w when selected on programmer is it the motorised valve?

I select h/w button on programmer but only the c/h comes on. The pipe going into the H/W cylinder is cold do i change the 3 way motorised valve or is it something else ie. electrical.
frank, April 2013
No need to change valve just buy motor which control open and close valves cost £12 you do not have to drain ,

ltd, April 2013