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why does the water not heat up in my servis washing machine?

The water in my servis washing machine does not heat and also sometimes takes hours to finish its cycle.Anyone know why?
Kate, June 2013
probably all due to the heater not working.need to take the back off and test the heater with a multimeter.if it is open circuit it will need replacing

CK, June 2013
link Click here to see other fixes for Servis.