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hg500b grass trimmer?

since strimmer ran out of line I cannot get it to work with new line on. spool itself has broken on the catch on one side but it should not make any difference . every time i try it the line just snaps. bought from argos last year.
carol, July 2013
Have you bought the correct spool and line?

http://www.almmanufacturing.com/index.php/products/garden-machine-parts/grass-trimmers/sovereign-grass-trimmers/item/502-alm-fl289-spool-and-line

Richard, March 2014