The machine stopped during a normal cycle but didn't seem to complete. I struggled to get the door open and had to re-cycle power first. Next load of washing and the machine won't start at all. Top two leds (wash and rinse) come on steady, and the door locks but nothing else happens.

Phil Watts, October 2013

This is a main module fault. You need to change the main module in the back of the machine. We stock it at £59.88 + £6 postage (exchange). This is ready programmed for your model number. To order, go to our website at www.emwelec.co.uk and put your model number in the search box or call us on 01159652118. You will still have the option of returning the module within 14 days for a refund (less our handling of £12) if it does not sort out the problem. Tony EMW Electronics

www.emwelec.co.uk, October 2013