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cant get my new schott ceran induction hob to work?

we have a new induction hob it worked ok last night but not this morning. i am turning it on and all the hobs light up as "0." then turn up a dial with a pan on and the "u with a _ underneath" light appears as if i havent put a pan on? no heat is coming from any of the rings? can anyone help?
anita, November 2013
Are you using proper induction pans?.Also make sure the pan base is the same size or bigger than each ring you put it on

CK, November 2013
link Click here to see other fixes for Schott Ceran.