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how can i get my heaters and window wipers to work?

hi my heaters and window wipers in my Renault megane 56 plate have stopped working totally and checked all fuses and they are fine so what could it be please and what to do to fix this also where about in a 56 plate Renault megane would you find the relay
kayley, January 2014
link Click here to see other fixes for Renault.