The lights are flashing as though the cycle is ready to start but it won't start when you press the start/reset button, even if you hold it in it won't start and the on/off button won't operate either. Is there a master reset button?

Jaine, April 2014

This is a main module fault. You need to change the main module in the back of the machine. We stock it at £53.88 + £6 postage (exchange). This is ready programmed for your model number. To order, go to our website at www.emwelec.co.uk and put your model number in the search box or call us on 01159652118. You will still have the option of returning the module within 14 days for a refund (less our handling of £12) if it does not sort out the problem. Tony EMW Electronics

www.emwelec.co.uk, April 2014