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Zanussi ZBF 865 overheating?

My neighbours single oven burns everything. I turn it up to 180 aand the red light comes on and stays on. If i turn it down the red light stays on until the dial reaches 50 degrees or less before I hear it click and the light goes off. I have been told there are three thermostats in this model. Any idea which it could be?
Thanks for any help. Elderly neigbour living off microwave meals at present!!
Geoff, April 2014
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