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securitech active 5 alarm won't unset?

alarm customer code working and able to cancel alarm triggers ,then when moving around pir triggers alarm , its as though alarm permanently set . tried powering down mains and battery and when powered back up still same any ideas ?
nigel, June 2014
how do you know the battery ok ?

gts, June 2014
tried a known good subsistute battery still same

nigel, June 2014
check the battery

gts, June 2014