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Should starter flywheel be engaged - motor won't run?

My Briggs & Stratton/ Husqvarna riding mower won't start, just clicks. The starter fly wheel is engaged into the fly wheel, and I can't move either.
Is this the problem, or could it be the solenoid - repair shop says its ok - or the starter it's self??
Thanks,
M
Monica, June 2014
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