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my hotpont fridge freezer dosesnt freeze?

I have a hotpoint FFP187BP Fridge freezer. 7 yrs old. Last week it suddenly defrosted everything, it wasn't left open.We checked the back nothing seems amis. Left it a couple of days. Turned everything back on. Fridge nice and cold, freezer room temperature. Can you offer advice what it might be.
lucy, August 2014
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