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l have a Swan steam generator l don't know what make it is?

I don't know what make it is coz it was given to me without box or manual. The problem is that when l switch it on no power light comes on and it doesn't heat up at all. If you press the steam release button it buzzes to show power is there but no steam no heat. Pliz help!
Lear, October 2014
PLEASE NOTE: If your product is within the warranty period and you need an exchange or refund, you must return it to the original vendor along with your receipt. We cannot issue refunds or exchanges on products we have not sold directly.

Our postal address is:
For business enquiries only

Swan Products Ltd
PO Box 3117,
Stoke-on-Trent,
Staffordshire,
ST4 9GD

Customer Helpline Number
Steam Generator Iron
0871 200 0003

Anon, October 2014
Bulpitt & Sons Ltd was a brass founders established in the latter part of the 19th century. The "Swan Brand" name was registered by Bulpitt & Sons Ltd in the early part of the 20th century and was primarily used for their domestic range of polished aluminium products like frying pans, kettles, tea sets and jelly moulds.

In the 1920s, Bulpitts moved into electrical appliances including kettles, irons, heaters and steamers. They pioneered the first electric element that could be immersed in water. This was a very important breakthrough because it meant that a whole 6 pints of water could be boiled in just over 9 minutes. This led to a whole range of products based around their "immersion element", including tea urns, kettles, steamers and coffee percolators

In 1988 the Swan Brand was acquired by French manufacturers, Moulinex. Bulpitt & Sons (Swan Brand) Ltd was finally dissolved on 21st May 1989 - approximately 100 years after they were first established. However, Moulinex were also under the same pressure from cheaper imports. The company went bankrupt in 2001 with the Moulinex brand name being acquired by Tefal of France.

The Swan Brand is now being developed and marketed, under license, by original Swan employees who possess the passion to see the Swan Brand become great again.

http://www.swan-brand.co.uk/our-history

Puff, October 2014