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Beko wmp652W softner tray wont empty?

each time i was the detergent tray will empty but the softner tray is still full. even on a boil wash. tried everything i can think of.
shazroo, November 2014
remove the soap dispenser drawer and clean the fab conditioner part clear the blockage

gts, November 2014
link Click here to see other fixes for Beko.