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Citadel XR2 upstairs remote?

On my remote keypad when you press the security code on the figure 1 you can hardly hear any sound, whereas the rest of the numbers are ok, any ideas
Dave, November 2014
new keypad required ,or change your pin number to omit the faulty number 1

gts, November 2014
link Click here to see other fixes for Citadel XR2.