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AEG Lavatherm Model 91601113100 won`t heat up?

My AEG tumble dryer appears to be working in all respects other than it is not heating up.
The heater is checking ok for continuity and the thermostat is brand new.
Only one of the 4 spade sockets on the heater supply connector is supplying 240 volts regardless of which program function is selected.
Where is the fault?
Robert Somerville, November 2014
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