home Fix label Office Appliances label_important Cash Registers category Sharp

Sharp XE-A301 - Cash drawer won't open? How can I fix it?

My cash registers memory returned to factory settings, so all my custom programming was lost (ie. headers, department names, PLUs etc)

While all of that can be re-programmed, it is also failing to open the cash drawer upon pressing TL/NS. The drawer is unlocked, and I do not hear a click (even when printing a daily report).

Can anyone help? It would be greatly appreciated. Thanks!

Bhavik, November 2014

home Fix label Office Appliances label_important Cash Registers category Sharpdone

Hi. It was a factory fault. The drawer wiring was incorrectly dressed and the tray hits the wiring causing it to pinch and split. Take the plastic insert out of the drawer then lift the drawer tray out. If there are two white wires, check for a tiny cut in the wires where they go into the solenoid at the bottom. If so, the drawer drive circuit needs repairing. Take it to a Sharp dealer and complain about the manufacturing fault. they were repairing them under warranty but they may fix it for you if you complain.

Registerman, November 2014

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